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Customer Assistance Manager_CREDIT CARD_0233_7429_1012487_HRR

Kotak Mahindra Bank · kotak.com
HyderabadLead / Manager
Apply on Kotak Mahindra Bank’s site
Posted 26 days ago. 28 more Customer Service Representative jobs in Hyderabad went up on company career pages this week. See the newer ones

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Straight from the company’s own careers site.

The job in short

Credit card customer assistance management.

ComplianceLegal

Details

Found
26 d ago · posted 2026-10-18
Location
Hyderabad, Telangana

Full description

The Portfolio Manager – Retail Assets is responsible for managing collections and recovery operations within the assigned area. The role involves overseeing repossession activities, coordinating with external agencies, handling legal formalities, and ensuring timely resolution of delinquent accounts. The ideal candidate should be confident, field-ready, and capable of leading a team while maintaining high standards of compliance and operational efficiency. Monitor and maintain collection performance across the assigned portfolio. Manage repossession activities and coordinate with repossession agents and sales teams for asset disposal. Liaise with collection agencies to ensure effective recovery strategies. Handle legal formalities related to collections and repossession in coordination with the legal department. Conduct field visits as required to support and supervise collection efforts. Train and guide the collections team to enhance performance and compliance. Ensure adherence to bank policies, regulatory guidelines, and ethical standards in all collection activities.

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