Area(s) of responsibility . • Responsible for Leading Production Support projects consisting of Mission critical applications in 24*7 support model • Manage client relationships and handle their expectations. • Ensure services meet agreed-upon service level agreements (SLAs) • Oversee service delivery processes and procedures • Identify and rectify service delivery issues, including conducting root cause analysis. • Implement service improvement plans. • Coordinate and manage project teams and service providers. • Ensure the delivery team is adequately trained and resourced. • Collaborate effectively with internal and external stakeholders to ensure seamless delivery Skills with M/O flag are part of Specialization Scrum - PL4 (Mandatory) Help the tribe -PL4 (Behavioural) Software Configuration - PL2 (Optional) Think Holistically -PL4 (Behavioural) Win the Customer -PL4 (Behavioural) One Birlasoft -PL4 (Behavioural) Results Matter -PL4 (Behavioural) Stakeholder Relationship Management -PL3 (Functional) Get Future Ready -PL4 (Behavioural) Demand Management -PL3 (Functional) Change Control -PL4 (Functional) P&L Management -PL3 (Functional) Account Management -PL2 (Functional) Quality Assurance -PL3 (Functional) Programme Management -PL2 (Functional) Estimation & Scheduling -PL4 (Functional) Enterprise And Business Architecture - PL3 (Mandatory) Project Management -PL4 (Functional) Change management - PL3 (Mandatory) Team Management -PL3 (Functional) Agile Safe - PL4 (Mandatory) Proposal Building -PL2 (Functional) Requirements Definition And Management -PL4 (Functional)