Area(s) of responsibility JD:- L2 ITSM Primary Skill – Incident management and P1 Bridge management. Change Manager Total experience:-8+Years Relevant Experience:-5+Years -ITIL certified -Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative. -Support the design, development, delivery and management of communications. -Conduct impact analyses, assess change readiness and identify key stakeholders. -Provide input, document requirements and support the design and delivery of training programs. -Complete change management assessments -Identify, analyze and prepare risk mitigation tactics -Identify and manage anticipated resistance -Consult and coach project teams -Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan -Support and engage senior leaders -Coach managers and supervisors -Support organizational design and definition of roles and responsibilities -Coordinate efforts with other specialists -Integrate change management activities into project plan -Evaluate and ensure user readiness -Manage stakeholders -Track and report issues -Define and measure success metrics and monitor change progress -Support change management at the organizational level -Manage the change portfolio -Excellent Communication