Area(s) of responsibility JD - Program Manager Key Responsibilities • Presales Engagement • Collaborate with sales teams to qualify opportunities and craft winning proposals • Bring consulting and solution driven approach to wining deals in CX solution area • Drive discovery workshops to capture CX business objectives, pain points, and success metrics • Solution Architecture & Design • Define high-level and detailed solution blueprints spanning CRM, Commerce, ECM, Portals • Rapidly prototype POCs and interactive demos showcasing solution value and extensibility • Tailor demos to client-specific scenarios using CX platform SDKs and low-code tools • Client Interfacing & Stakeholder Management • Present architectures, roadmaps, and governance frameworks to executive and technical stakeholders • Lead alignment sessions to ensure solution components meet business, security, and compliance requirements • Able to work independently with customer stakeholders - Business Process Owners/ SMEs/ Process Sponsors/ IT Leaders • Solution Delivery Guidance • Partner with development and delivery teams to validate design, review code, and enforce best practices