Release Import Analyst Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston. JOB SUMMARY This position acts as the primary support for the customs release pool to ensure quality and productivity standards are met. You will act as an extension of Northern Border Operations, providing dedicated support for high-priority client issues and time-sensitive shipment matters. This role is responsible for managing urgent resolutions, and critical service escalations to ensure prompt and effective outcomes. What you bring to the table: a proactive and solutions-oriented professional who excels at building client trust, and driving issues to resolution while maintaining a high level of professionalism and service. This is a fully remote role and the candidate can choose the following hours: Tuesday to Saturday 11pm to 7:30am EST; Tuesday to Saturday 4pm to 12:30am EST or Sunday to Thursday 4pm to 12:30am EST KEY DUTIES & RESPONSIBILITIES • Assists RCA's and IS's to ensure all entries are processed on time and within LII service standards to ensure clients; complete satisfaction. Assists team members in managing their work load to meet commitments. • Proactively verifies documentation and or accuracy of information on documents or parts database. • May be required to contact the Client Import Analyst directly for missing documentation, information and/or instructions. • Provide technical expertise to team members. • Assists team members with on-the-job training. • Conduct periodic checks to ensure accurate application of tariff and valuation along with proper selection of client/importer information. • Responsible to conduct documented internal audit. • Assists Manager in compiling and reporting performance measurement statistics for the Client Service Team. • Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem-solving and decision-making, participating in meetings and handling special projects. • Proactively coordinate and implement electronic data relationships to gain efficiencies and improve one-step processing. • Must keep abreast of new systems developments • Perform other related duties as assigned by management • Adhere to established policies and procedures. KNOWLEDGE & SKILLS • Client Service Oriented – interpersonal skills with internal/external clients and coworkers • Demonstrated knowledge of company policies and procedures • Intermediate to Advanced Microsoft Office (word & excel) and data entry skills • Good analytical skills with problem-solving ability • Ability to make decisions and recommendations within authorized limitations • Excellent communication skills (both verbal and written) • Ability to prioritize and multitask • Strong attention to detail and organizational skills • Ability to work in a fast-paced team environment while handling large volumes of work and meeting tight deadlines WORK EXPERIENCE – MINIMUM REQUIRED 3 years of related experience EDUCATION Required: High School/GED or equivalent COMPETENCIES Business Acumen and Straight Talk Leading and Developing Customer First Focus Accountability Agility Inclusion and Collaboration At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors. Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is 18.83-29.09 USD. Actual compensation will be determined based on these factors and may vary accordingly. Diversity, Equity, and Inclusion at Livingston We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and better at what we do. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application. Job Type: Full Time Location: NY Amherst - US083, HomeOffice Florida, HomeOffice Illinois, HomeOffice Michigan, HomeOffice New York, HomeOffice North Carolina, HomeOffice North Dakota, HomeOffice Ohio, HomeOffice Pennsylvania, HomeOffice South Carolina, HomeOffice Texas, HomeOffice Wisconsin