Description Position Overview: Primary responsibilities will assist with the daily duties of the mailroom. This will include things such as, but not limited to; receiving and delivering the mail to and from the various sources, conduct the processing of opening, sorting, scanning and indexing of incoming correspondence, such as; insurance policies, applications, cancellations, reinstatements, endorsements, claims, payments and other daily company and/or insured correspondence; by creating new insurance files or matching of existing insurance files within J&J’s imaging system with the intent of assisting getting the correspondence into the correct daily workflow to be handled by the responsible department personnel. Job Responsibilities: • Pick up & deliver mail to and from Post office • Review, sort & distribute company mail within the office and/or prepare for delivery to any remote offices • Sort, clean & scan new mail correspondence into J&J’s imaging system • Data entry required during indexing of new mail correspondence into new and/or existing insurance files • Package & apply required postage according USPS guidelines to outgoing mail • Maintain and update agent, remote office and/or employee addresses for mail delivery or forwarding • Fill supply order requests for agents • Maintain and update postal rates when applicable and ensure DM1000 always has postage available • Maintain and keep mailroom equipment functioning properly, such as but not limited to; scanner maintenance, record scan batch information, release daily print queues • Run Daily/Monthly postage reports when requested • Maintain and oversee mailroom supplies and place orders when needed • Contributes to team effort and/or other by accomplishing various tasks as they are assigned • Effective communication with owners, department managers, staff and teammates Education and Work Experience: • High School Diploma or equivalent • Minimum of six months to three years corporate mailroom operations, clerical and/or customer service experience preferred but not required Knowledge Skills & Abilities: • Ability to type 30-50 WPM • Customer service skills • Ability to communicate with very clear verbal and/or written communication skills • Ability to type accurately, organize and present information in a neat and effective manner • Ability to manage multiple tasks, while keeping focused on the details • Knowledge and experience with Microsoft Office Suite (word, excel, PowerPoint, outlook) • Ability to grasp new tasks/software/equipment quickly, efficiently and accurately • Positive and welcoming attitude • Willingness to learn and ability to take initiative by self-motivation • Team player with a proactive approach to problem solving Typical Physical Demands: • Requires the ability to sit, stand and/or reach over your head for long periods of time • May require heavy lifting of up to 30 pounds • Requires normal range of vision and hearing with or without accommodations • Operate passenger vehicle and have a valid driver’s license Career Path from Level I to III: • Determined by; confidence level and comprehension within Knowledge Skills and Abilities and Job Responsibilities, self-motivation, completed education requirements, contributions to the team and/or tenure within the role. Level IV: • Covers for department manager when on PTO or away from the office. • Mentor to all new hires in the Mail Services department. • Assigns work to others. • Has authority to make decisions in department manager’s absence. • Troubleshoots problems in department, makes corrections or changes. Employee Signature: ¬¬¬¬___________________ Date: ___________________ NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.