Description The Role The Program Manager is responsible for guiding and supervising the work of Direct Support Professionals (DSP), across multiple residential programs/day program environments. The incumbent is expected to ensure that agency policies and procedures are implemented correctly and that the consumers served live valued and high-quality lives. The Program Manager reports directly to the Director of Adult Services. Key Responsibilities and Essential Duties: PROGRAM OPERATIONS • Works with Site Supervisors to schedule and arrange transportation for consumers served • Completes and submits attendance in accordance with agency policies, procedures and timeframes • Ensures, with the Team, program operations are in compliance with Licensing regulations, prepares necessary documentation and is present for Licensing visits • Understands and implements current state licensing rules and regulations, agency policies and practices, and protection of consumers served rights • Works with the Director of Adult Services to operate programs within budget, as needed • Communicates and collaborates with administrative office personnel and HR personnel as necessary COMMUNITY RELATIONS • Provides education to community members regarding people with developmental disabilities (e.g., rights, responsibilities, dispelling myths) • Supports consumers in inviting community members to learn more about the agency and the people who receive services • Recruits and mentors’ community volunteers and intern students • Collaborates and networks with other service agencies within the community • Communicates with and maintains relationships with community vendors, landlords, neighbors, and related entities • Assists in the development of promotional materials including web sites, newsletters, newspaper articles, brochures, videos, and contacts with media. • Coordinates activities which promote community inclusion for consumers served PERSONNEL MANAGEMENT • Enhances staff relations by using effective communication skills, encourages growth and self-development, facilitates teamwork, employs conflict resolution skills, and provides adequate support to Direct Support Professionals (DSPs) • Coordinates personnel management by hiring DSPs, conducting performance reviews, facilitating meetings, delegating tasks and responsibilities, defusing conflicts, and implementing grievance and formal procedures • Initiates personal development and coordinates DSP training and in-services by orienting new DSPs, arranging for DSPs to attend training and in-service sessions, maintaining training records, and supporting ongoing staff development • Ensures DSPs are scheduled, paid, and receive time off, when requested, based on the needs of the program • Regularly attends and/or facilitates meetings to collaborate with Supervisor, other members of management/clinical team, and DSPs Requirements Experience and Expertise • High school diploma or equivalent. • A 2-year degree or certificate in human services field or equivalent • Demonstrated management and training experience • 5 years of direct support experience in community human services • Ability to complete requisite background checks satisfactorily Competency Requirements • Strong leadership skills within program support • Demonstrated excellence in providing direct support to consumers • General knowledge and utilization of Microsoft Office Suite applications (Outlook, Word, etc.)