Description DUTIES & RESPONSIBILITIES • Protects store assets by participating in periodic inventory, following established security practices/policies, and handling injuries/incidents to minimize store liability. • Provides input in the development of operating and capital budgets for store. • Reviews financial reports of department performance including sales, profit margin, labor, and inventory turns, and assists the Wellness Manager in meeting targets. • Ensures that inventory and supplies are adequate for daily demand, projected high-sales days, and special events. • Coordinates with Wellness Manager and Receiver to allocate labor strategically to ensure department margin and labor goals are met. • Coordinates with Wellness Manger and Wellness Receiver to ensure files are updated and prices are changed accordingly. • Oversees and participates in sale changeovers and department resets, as needed. • Helps communicate plans for promotions and new items to staff, suggests new items, and helps ensure sales and promotional items are in stock. • Participates in, and leads in the Wellness Manager’s absence, department, storewide, and other meetings. • Follows procedures set by the Wellness Manager to ensure all department staff are regularly informed of department and individual performance regarding measurable goals (margin, weekly sales, loss prevention, etc.). • Follows the direction of the Wellness Manager to ensure regular trainings and materials for staff, including vendor trainings. • With the Wellness Manager, keeps department staff informed of storewide and departmental news and policy/procedural changes; helps organize and lead regular department meetings. • Follows procedure regarding staff attendance and break polices, taking all staff and store coverage needs into account. • Ensures guidelines for storage, handling, and display of products are followed by all department staff. • Maintains a system of product rotation established by the Wellness Manager to ensure minimal shrink due to expirations. • Ensures that promotional signage is accurate and current. • Stays abreast of developments in the natural products industry. • Maintains a high level of customer service to internal and external customers. • Supports co-op core values and aligns with the Co-op Code of Conduct. • Provides prompt, knowledgeable service and assists in finding items or identifying prices. • Builds and maintains customer satisfaction with the products and services offered by the co-op. • Other duties as assigned. Requirements PREREQUISITES • High School Diploma or equivalent education or experience. • A minimum of two (2) years’ experience in retail management, purchasing, merchandising, and/or personnel supervision. • A minimum of one (1) year’s experience and familiarity with natural foods. • Supports the co-op’s core values and aligns with the Co-op Code of Conduct. • Demonstrates dispute resolution and conflict management skills to help maintain good customer and employee relations. • Ability to think strategically and be vision-focused for future planning. • Ability to lead and motivate people to perform at their peak potentials. • Ability to manage budgets, employees, schedules, and inventory. • Ability to develop systems to improve efficiency of workflow. • Must possess a high level of initiative and demonstrated ability to utilize resources effectively. • Excellent customer orientation with the ability to interact positively with others. • Comfortable with sales and promoting products to customers. • Willingness to take on responsibilities and challenges. • Committed to team work and collaboration. • Views change as inevitable, good, and healthy. • Must possess good organization and communication skills. • Knowledge of organic food, farming, sustainability, health, and nutrition. • Adapts readily based on evolving co-op needs or in response to feedback. • Maintains composure in highly stressful or adverse situations. • Computer proficiency and familiarity with MS Office Suite. • Available for work on a consistent and timely basis with infrequent unplanned absences. ENVIRONMENTAL & PHYSICAL DEMANDS • Flexibility to work any shift, including mornings, middays, evenings, weekends. • Ability to work in varying temperatures (approximately 20°F – 90°F). • Ability to stand or sit for long periods at a time. • Ability to bend, stoop, reach, kneel, twist, and climb. • Ability to lift 50 pounds repeatedly and unassisted. • Reliable access to transportation.