Delivery Manager (PL822) We are seeking a Delivery Manager (Full-Time / FTE) to lead delivery for a strategic enterprise client engagement within the consulting sector. This role is accountable for driving end-to-end delivery across complex application landscapes and multi-technology environments, ensuring alignment with business outcomes, operational excellence, and client expectations. You will lead a distributed, cross-functional team within a structured governance model while acting as a trusted partner to senior client stakeholders. The role is ideally based in Hyderabad, with occasional on-site client visits. Key Accountabilities Delivery Leadership, Application Ownership & Governance • Lead delivery across enterprise applications and multi-technology stacks, ensuring stability, scalability, and continuous improvement. • Establish and drive delivery governance, plans, milestones, and communication cadence. • Manage cross-technology dependencies (applications, data, infrastructure, integrations). • Proactively manage risks, issues, and change requests, ensuring timely and clear escalation. KPI / Performance Management & Reporting • Drive delivery performance across SLAs, quality, timeliness, and responsiveness. • Implement structured, data-driven reporting to enable transparency and continuous improvement. • Communicate delivery status, risks, and outcomes clearly to client and internal stakeholders. Stakeholder Management (Client + Internal) • Act as a trusted advisor bridging business and technology teams. • Partner with senior stakeholders to drive alignment, clarity, and decision-making. • Facilitate discussions across applications and multiple technology domains, managing expectations and outcomes. Team Leadership & Resource Coordination • Lead and mentor cross-functional, multi-technology teams across development, support, and engineering. • Drive accountability, performance management, and team development. • Oversee capacity planning and resource allocation across time zones. • Ensure seamless execution and Tier 2 support coverage with strong ownership and handoffs. Requirements • 10+ years of experience in delivery management within technology consulting or professional services (project/program/delivery leadership). • Proven experience delivering across enterprise applications and multi-technology ecosystems (e.g., web, cloud, APIs, data platforms, integrations). • Strong experience managing complex, cross-functional teams and multiple workstreams in Agile or hybrid environments. • Solid understanding of application lifecycle management, production support, and incident/problem management. • Excellent leadership, ownership, and executive-level communication skills. • Strong discipline in planning, governance, reporting, and escalation management. • Ability to engage in technical discussions and guide teams across diverse technology stacks. • Experience leveraging AI tools to improve team productivity, streamline support processes, and enhance delivery efficiency is an asset. • Exposure to ITSM tools (e.g., ServiceNow) is an asset. The role involves oversight of ticket-driven workflows (incidents, changes), and training will be provided Nice to Have • Experience with cloud platforms (AWS, Azure, GCP) and modern architectures (microservices, APIs). • Background in DevOps, CI/CD, or SRE practices. • Experience in regulated or enterprise environments with strong audit and process rigor. • Familiarity with ITIL / IT service management frameworks is an asset. • Exposure to data platforms, integrations, or enterprise systems (ERP/CRM) Location, Travel & Work Model This role requires alignment with a Tier 2 support window (12 PM – 9 PM IST) for application support (bug fixes, patches, enhancements). Flexibility to work late IST hours is essential. • Location: Hyderabad, India (preferred) • Employment Type: Full-time (FTE) • Work Model: Hybrid • Travel: Occasional on-site client visits as needed • 10+ years in delivery management within technology professional services (project / program / delivery leadership). • Proven experience leading complex delivery with multiple stakeholders (Agile / hybrid environments helpful). • Strong leadership, ownership, and executive-level communication skills. • Strong discipline in planning, reporting, escalation management, and delivery governance. Nice to Have • Experience delivering in regulated or enterprise environments where auditability, documentation, and process rigor matter. • Familiarity with IT service workflows, operational support models, and structured KPI reporting. Location, Travel & Work Model • Location: Hyderabad, India (preferred) • Employment Type: Full-time (FTE) • Work Model: Hybrid • Travel: Some on-site client visits (as needed) • Hours: Standard IST working hours + coordination coverage aligned to 12pm to 9pm IST as required by the engagement (Note: some support items will be considered urgent and will require team to work outside of normal hours)