Job Title: Senior Specialist – Cloud SRE Educations: Any Graduate Experience: 10 to 15years Location: Mumbai Key Skills: Experienced Senior SRE Engineer with 10-15 years of expertise in multi-cloud operations (AWS, Azure), reliability engineering, automation, and large-scale infrastructure management. Skilled in incident response, SLIs/SLOs, observability, CI/CD, IaC (Terraform/CloudFormation), cloud security, cost optimization, and architecting highly available and scalable systems. Strong customer leadership, problem-solving, and mentoring abilities with a focus on automation-first and resilience-driven engineering. Key Responsibilities: • Customer Leadership & Collaboration • Serve as the primary technical point of contact for assigned customer accounts. • Provide regular updates and lead initiatives to improve customer environments. • Be highly familiar with assigned accounts to make tactical decisions without escalation. • Collaborate with customer development teams to align infrastructure with application requirements. Incident & Problem Management: • Lead incident response and postmortems, ensuring corrective and preventive measures. • Be the Tier 3 escalation point for offshore/onshore SRE teams. • Perform Root Cause Analysis (RCA) and validate work quality of Tier-2 engineers. • Develop and maintain incident response plans for security breaches and operational incidents. Reliability Engineering: • Define and maintain SLIs/SLOs, track error budgets, and monitor alignment. • Participate in architecture discussions for high availability, disaster recovery, and scalability. • Integrate resilience patterns such as circuit breakers, retries, and bulkheading. • Use chaos engineering / fault injection practices where applicable. • Automation & Infrastructure as Code • Automate infrastructure and operations tasks using Terraform, CloudFormation, AWS CDK. • Build and maintain CI/CD pipelines with canary deployments and blue/green strategies. • Implement automation workflows with AWS Lambda, Step Functions, Azure Functions. Monitoring & Observability: • Implement observability systems: Prometheus, Grafana, OpenTelemetry, ELK, Jaeger. • Configure proactive monitoring and alerts using AWS CloudWatch / Azure Monitor. • Ensure visibility into metrics, traces, and logs for troubleshooting. Cloud Infrastructure Management: • Provision and manage VMs, storage, networking, VPNs, and ExpressRoute/Peering. • Manage patching, backups, encryption, decryption, and image management. • Optimize performance and cost via rightsizing, autoscaling, and reserved instances. • Manage identity and access controls (AWS IAM, Azure AD, RBAC). Security & Compliance: • Implement and enforce security best practices across multi-cloud environments. • Ensure compliance with GDPR, HIPAA, and industry regulations. • Conduct regular audits and compliance reporting. Mentoring & Knowledge Sharing: • Coach and mentor Tier 2 and junior SREs. • Conduct reliability-focused design reviews. • Maintain up-to-date documentation, runbooks, and SOPs.