Job Overview To process guest/agents room booking requests in line with IHG brand standard guidelines. At Holiday Inn, we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one. Duties and Responsibilities • Maintains a regular pattern of sales calls and ensures no calls are left unanswered when received through our Automatic Call Distribution system (ACD). • Record and process reservations made by phone/fax/email, website and GDS. • Maintain a high level of product and service knowledge about all IHG Hotels, Restaurants and all IHG Hotels in your region. • Maintain knowledge of special rates/ offers/ promotions. • Maintain high quality of correspondence and accuracy of information input into reservations while ensuring timeliness of correspondence. • Maintain high Signature test call scores. • Process amendments to reservations such as extensions, early departures, etc., based on availability and strategies Qualifications and Requirements Should have a diploma/degree in hotel management from a recognised institute.