Responsible for leading fraud and Disputes operations, ensuring effective fraud detection, Disputes investigation, and risk mitigation while driving team performance, process improvements, and compliance with regulatory and business requirements. • Manage day-to-day fraud and dispute operations and oversee fraud monitoring activities. • Lead investigations of high-risk fraud cases Dispute Investigations and ensure timely resolution. • Identify fraud trends, risks, and control gaps, and implement preventive measures. • Drive team performance, productivity, quality, and SLA adherence. • Collaborate with stakeholders to enhance fraud controls and operational effectiveness. • Ensure compliance with internal policies, regulatory requirements, and audit standards. Bachelor Degree in relevant field with 6 - 9 years of relevant experience