Description Job purpose Provides support for showroom and shop activities related to service while working toward becoming a master at machine operation, machine repair, machine troubleshooting, and machine crating. Some travel and field support is anticipated in the scope of this role. Duties and responsibilities • Machine Refurbishing and Repair • Machine Troubleshooting • Machine Operation • Machine Crating & Uncrating • Customer Demo support (in-person & virtual Showroom) • Maintain Video / Audio Equipment • Service Warehouse Support (roller recovery/parts returns) • Parts Inspection / Repair on Returns • Part Programming (HMI, PLC’s, Drives and Boards) • Understand film applications and learn how to produce the best results • Technical Support for parts look-up and troubleshooting (Shop/Customer) • Workshop, Warehouse & Showroom housekeeping • Attend department meetings • Support continuous improvement • Occasional service visits as directed • Other duties as required • Support and uphold the Nobelus Product Safety Program by following procedures and maintaining a clean, safe work environment to ensure product integrity and customer safety. Requirements • High School Diploma or GED. Associate degree preferred. • 3+ years of related experience a plus, but not required. • Bi-lingual in Spanish, Mandarin, and English desired, but not required. • Prior experience in ERP Systems desired but not required • Previous customer service experience a plus but not required • Desire to work towards a technical career path (apprenticeship to Field Service Engineer) Skills: • Basic computer knowledge required • Basic Mechanical/electrical /pneumatic background a plus • Good written and verbal communication skills • Ability to quickly learn and apply new skills • Process improvement abilities • Works well with a team or individually. • Root Cause analysis and critical thinking skills • Trustworthy with integrity • Mechanical / Electrical Aptitude • Detailed Oriented • Embraces Company Culture