Job Title: Delivery Lead / POD Lead Location: Bangalore Reports To: Head of Delivery / Director of Delivery Department: Delivery / Customer Support Employment Type: Full-time Role Overview We are seeking a highly motivated and experienced Delivery Lead to join our team at Signzy Technologies Private Limited, a leading B2B SaaS tech product organization. As the Delivery Lead, you will be responsible for ensuring the successful delivery of our products and services to clients, overseeing the end-to-end project lifecycle from initiation through to completion. You will work closely with cross-functional teams including Product, Engineering and Sales to ensure client expectations are met and the delivery process runs smoothly and efficiently. Key Responsibilities • Project Management: Oversee multiple client-facing projects simultaneously, ensuring they are delivered on time, within scope, and within budget. • Client Relationship Management: Serve as the main point of contact for clients,managing client expectations, proactively addressing concerns, and ensuring customer satisfaction. • Cross-Functional Team Collaboration: Coordinate with Product, Engineering,Sales, and Customer Success teams to ensure alignment on deliverables,timelines, and milestones. • Resource Management: Lead the allocation of resources to ensure project success and avoid bottlenecks. • Risk and Issue Management: Identify project risks and issues, working with relevant teams to mitigate or resolve them. • Continuous Improvement: Lead and implement best practices for project delivery, driving operational efficiencies and quality improvements. • Stakeholder Communication: Regularly communicate project progress, risks, and successes to stakeholders, ensuring transparency throughout the delivery lifecycle. • Delivery Process Ownership: Own the end-to-end project delivery process,continuously assessing and improving project workflows, delivery standards, and client outcomes. • Reporting & Documentation: Provide regular project status updates and ensure all documentation is accurate and up to date. Job Requirements Experience: • 5+ years of experience in a Delivery or Project Management role in aB2B SaaS or technology-driven environment. • Proven experience managing large-scale, complex client projects with cross-functional teams. • Strong background in Agile methodologies (Scrum, Kanban) and familiarity with project management tools (Jira, Asana, Monday.com, etc.). • Experience with SaaS product delivery, including onboarding, integrations, and customer enablement. Education: • Bachelor’s degree in Business, Engineering, Computer Science, or related field (or equivalent work experience). • PMP, PRINCE2, or Agile certifications are a plus. • Proficiency in project management tools (Jira, Trello, Asana, or similar). • Familiarity with SaaS architectures and technology stacks, particularly related to cloud-based applications. • Ability to understand technical requirements and communicate effectively with both technical and non-technical stakeholders. Key Skills Leadership &Communication: • Strong leadership and people management skills, with the ability to motivate and guide cross-functional teams. • Excellent verbal and written communication skills to effectively engage with internal teams and external clients. Problem Solving &Decision Making: • Ability to analyze complex issues and develop practical solutions. • Strong decision-making capabilities under pressure,Client-Focused • Excellent client-facing skills, with a focus on building long-term relationships and ensuring high levels of customer satisfaction. Project Management: • Expertise in managing timelines, budgets, and resources for complex projects. • Ability to manage competing priorities and adapt to changes quickly. Attention to Detail & Quality: Strong attention to detail, ensuring high standards of quality in both deliverables and client interactions. Time Management: Strong organizational and time management skills, with the ability to manage multiple projects and deadlines simultaneously. Desirable Qualities • Agile Champion: Passionate about Agile methodologies and promoting Agile principles within teams. • Proactive and Solution-Oriented: Ability to anticipate potential challenges and proactively address them before they affect project timelines or client relationships. • Client Empathy: Understanding of client pain points and a commitment to delivering solutions that meet their business needs.