• Manage BGV initiation, tracking, review, and closure across business units. • Ensure cases are completed within defined TATs and SLAs. • Review discrepancies, red flags, and exceptions as per the BGV policy. • Coordinate with TA, BUHR, candidates, and BGV vendors. • Monitor vendor performance, quality, and SLA compliance. • Handle escalations and provide timely status updates. • Maintain accurate documentation, confidentiality, and audit readiness. • Drive process improvements and automation initiatives. • Post-Graduate with relevant experience in BGV or HR Operations. • Strong Excel, analytical, communication, and stakeholder-management skills. • Knowledge of MS Office and Power BI is preferred. • Detail-oriented, outcome-focused, and capable of handling high case volumes