🚀 Join KEYENCE as a Client Service Specialist Location: Keyence U.S. Headquarters – Itasca, IL Total Compensation (Base + Bonus): $64,782 Schedule: 9:00a-6:00p central CST; M-F As a Client Service Specialist, you will deliver best-in-class support to internal and external customers. This role requires exceptional communication skills, attention to detail, and a strong sense of urgency. You’ll thrive in a fast-paced environment, managing heavy data entry while ensuring a seamless experience for our customers. • Process purchase orders, price quotations, order statuses, and returns via phone and ticket-based systems. • Communicate proactively with customers and product specialists to ensure smooth order processing. • Follow up on requests through completion with accuracy and efficiency. • Identify and resolve customer inquiries promptly. • Route incoming calls to the appropriate product specialist or team. • Adhere to established workflows while suggesting improvements for efficiency. • Report inefficiencies to enhance customer experience. 🎓 Qualifications • Bachelor’s degree or higher. • Proficiency in Microsoft Office (Excel, Outlook). • Strong attention to detail and problem-solving skills. • Ability to multitask with urgency in a fast-paced environment. • Friendly, flexible, and collaborative team player. • Ability to type at least 50 WPM. • Previous administrative or customer service experience is a plus. • High-speed internet access for hybrid work schedule. • Attendance at annual department conference required. 💼 What We Offer • Base Salary: $49,410 • Bonus Target: $15,372 annually (performance-based), paid quarterly • Benefits: Medical, dental, vision, 401K match, ~4 weeks PTO in first full year • Career Growth: Promote-from-within culture with base and bonus increases 🌍 Why KEYENCE? • Recognized by Forbes as one of the World’s Most Innovative Companies • A global leader in factory automation and quality assurance solutions • Operating profit of over 40% for 25 consecutive years • A culture that invests in your success from day one KEYENCE is an at-will, Equal Opportunity Employer.