Job Purpose: The Associate Director, Product Owner - Workplace Experience is responsible for maximising the value of our Workplace Experience products within the Legal, Compliance & WREF domain by translating business needs into a prioritised backlog and leading delivery across the product lifecycle, within strategic and financial guardrails set by the WREF Product Manager and Senior Director of Legal, Compliance & WREF Digital & Tech. They work closely with business stakeholders to define outcomes and ensure delivered functionality is usable, secure, compliant, supportable, and aligned to product strategy. The Workplace Experience Product Owner guides Product Analysts and works with delivery teams to ensure requirements are clear, value-driven, and data-informed, while overseeing iterative delivery that improves product performance, adoption, and operational readiness. This role operates under GSK's "Performance with Choice" hybrid working approach, typically expecting 2–3 days per week in the office, with the specific pattern agreed between the successful candidate and their manager based on role and team needs. Key Responsibilities: • Partner with business stakeholders to understand functional needs, refine requirements, and define product outcomes that support business priorities, within guardrails set by the Dir, WREF & Corporate Security Product Manager and Senior Director of Legal, Compliance & WREF Digital & Tech. • Own and manage the Product backlog (e.g. Jira, ADO etc) for Workplace Experience products, ensuring requirements (e.g., epics, features, user stories) are well-defined and supported by minimum data inputs (e.g., cost drivers, user volumes, risk/sensitivity, process impact, dependencies). • Make prioritisation decisions for the Product backlog based on value, cost, risk, business continuity, and resource capacity, escalating only where strategic trade-offs are required by the Dir, WREF & Corporate Security Product Manager and Senior Director of Legal, Compliance & WREF Digital & Tech. • Lead the Product team’s delivery activities, guiding Product Analysts and working with Engineers, Architects, and Testers, and third party vendors to ensure solutions are fit-for-purpose, secure, compliant, supportable, and aligned to architectural standards. • Drive operational readiness by applying a delivery readiness checklist covering support model requirements, training needs, continuity planning, configuration/runbook documentation, release notes, and user onboarding. • Define and maintain the Product performance dashboard, tracking adoption, cycle time/throughput, stability/defects, UX signals (e.g., CSAT, SUS, completion rates), and support effort; use performance insights to drive continuous improvement. • Ensure product changes follow required digital & tech management system (DTMS), security controls, risk assessments, data handling policies, and regulated change processes, obtaining approvals from relevant SMEs where required. • Support Solution Architects to assess design options and manage cross-Product dependencies, including third-party contract, interface, and integration impacts, and sequencing needs to support interoperability and consistent business outcomes. • Act as an escalation point for the Product team and business users on functional product issues, guiding decisions within agreed financial, risk, and architectural guardrails set by the Dir, WREF & Corporate Security Product Manager • Contribute to the improvement of delivery practices within the Product, promoting agile (i.e. SaFe, Scrum etc), iterative, value-driven, and data-led ways of working, including meaningful measurement of benefits and operational impact. • Partnering with the Director, WREF & Corporate Security Product Manager, ensure Digital & Tech support WREF strategy for delivering intelligent services, with a particular focus on workplace experience and knowledge analytics & insights. • Own Appspace globally as our workplace experience product and ensure a bold data lead roadmap exists that continues to drive value in our employee experience offering at sites Required Skills: • Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience • Industry certifications highly desirable (e.g. Agile Methodologies, CPM). • 15 to 19 Years of experience working in product delivery, digital solutions, business systems, or process-led technology roles. • Knowledge of Workplace, Real Estate & Facilities – particularly Workplace Experience digital strategies • Must have knowledge of Smart Workplace applications such as Appspace and experience of deploying this to multiple sites globally • Understanding of product performance measures and KPIs, with the ability to drive improvements in product adoption, cycle time, stability, support effort, and overall user experience. • Proven experience defining and prioritising functional requirements (e.g., epics, features, user stories) and managing a product backlog. • Experience working within Real Estate & Facilities technology • Experience deploying Appspace in a multi-site, global environment • Experience developing roadmaps for Workplace Experience technologies • Experience working directly with business stakeholders to translate needs into feasible, value-led technology changes. • Demonstrated ability to make prioritisation decisions based on business value, process impact, risk, cost, and technology constraints. • Experience leading delivery teams or analysts through the product lifecycle, from refinement and design through testing, release, and adoption. • Familiarity with enterprise governance requirements such as change control, security, data protection, and regulatory/compliance considerations. • Exposure to continuous improvement approaches (e.g., automation, process simplification, user-centred enhancements) that uplift product adoption, stability, or user experience. • Experience working within agile delivery environments and using iterative planning, delivery, and release practices. Preferred Skills: • Strong communication and influencing skills, able to explain technology constraints clearly and support stakeholders in making informed product decisions. • Skilled in coaching and guiding Product Analysts and delivery team members to ensure requirements, documentation, and solutions meet business needs and compliance expectations. • Able to interpret business processes, user feedback, and operational data to identify opportunities for process simplification, automation, and improved user experience. • Comfortable working within structured governance, security, and data protection requirements, ensuring product changes remain controlled, supportable, and compliant. • Strong analytical mindset, able to weigh value, risk, complexity, and cost to make prioritisation decisions and sequence backlog items appropriately. Skills Arriéré de travail, Automatisation, Bâtiments intelligents, Gestion des parties concernées, Gestion des services, Leadership de gestion des produits, Réflexion conceptuelle, Solutions numériques, Stratégie numérique, Stratégies de produit, Technologie en milieu de travail, Travail d'équipe interfonctionnel Pourquoi GSK? Allier science, technologie et talent pour vaincre ensemble la maladie. GSK est une entreprise biopharmaceutique mondiale dont la mission est de réunir la science, la technologie et le talent pour prendre ensemble de l'avance sur les maladies. Nous visons à avoir un impact positif sur la santé de 2,5 milliards de personnes d'ici la fin de la décennie, en tant qu'entreprise prospère et en croissance où les gens peuvent s'épanouir. Nous prenons de l'avance sur les maladies en les prévenant et en les traitant grâce à l'innovation dans les médicaments spécialisés et les vaccins. Nous nous concentrons sur quatre domaines thérapeutiques : les maladies respiratoires, l'immunologie et l'inflammation; l'oncologie; le VIH; les maladies infectieuses – pour avoir un impact à grande échelle sur la santé. Les gens et les patients partout dans le monde comptent sur les médicaments et les vaccins que nous produisons; c'est pourquoi nous nous engageons à créer un environnement où nos employés peuvent s'épanouir et se concentrer sur ce qui compte le plus. Notre culture, qui repose sur l'ambition pour les patients, la responsabilité de la portée et le fait de faire ce qui est juste, constitue la base de la manière dont nous tenons nos engagements ensemble pour les patients, les actionnaires et nos employés. Inclusion chez GSK: En tant qu'employeur engagé envers l'inclusion, nous vous encourageons à nous contacter si vous avez besoin de tout ajustement pendant le processus de recrutement. Veuillez contacter notre équipe de recrutement à [email protected] pour discuter de vos besoins. Avis important aux entreprises/agences de placement GSK n'accepte pas les recommandations d'entreprises de placement et/ou d'agences de recrutement pour les postes affichés sur ce site. Toutes les entreprises/agences de placement doivent communiquer avec le département d’approvisionnement général/commercial ou des ressources humaines de GSK pour obtenir une autorisation écrite préalable avant de recommander un candidat à GSK. L'obtention d'une autorisation écrite préalable est une condition préalable à tout accord (verbal ou écrit) entre l'entreprise/agence de placement et GSK. En l'absence de cette autorisation écrite, toute action entreprise par l'entreprise/agence de placement sera réputée avoir été effectuée sans le consentement ou l'accord contractuel de GSK. GSK ne sera donc pas responsable des frais découlant de telles actions ou de toute recommandation par des entreprises/agences de placement pour les postes affichés sur ce site. Nous avons constaté que les noms de GlaxoSmithKline ou GSK ou de nos sociétés affiliées sont utilisés en lien avec de fausses offres d’emploi ou par le biais de courriels non sollicités demandant aux candidats de faire des paiements pour des occasions de recrutement et des entretiens. Veuillez noter que ces annonces et ces courriels ne sont en aucun cas liés au groupe GlaxoSmithKline. GlaxoSmithKline ne facture aucun frais pour le processus de recrutement. Veuillez ne pas effectuer de paiements à des personnes physiques/entités en lien avec le recrutement pour toute société du groupe GlaxoSmithKline (ou GSK) à n'importe quel endroit dans le monde, même si elles prétendent que cette somme est remboursable. Si vous recevez un courriel non sollicité provenant d'adresses électroniques ne se terminant pas par « gsk.com » ou des offres d'emploi indiquant que vous devez contacter une adresse électronique ne se terminant pas par « gsk.com », vous devez les ignorer et nous en informer en envoyant un courriel à [email protected] afin que nous puissions vous confirmer si l'offre d'emploi est authentique.