Description The Account specialist is responsible for managing lease accounts that are 17-61 days past due, with a focus on bringing accounts current through renewals, payment arrangements, and customer engagement. This role serves as a key point for customers, working to retain business, minimizing losses, and ensuring compliance with company policies. Key responsibilities • Manage a portfolio of delinquent lease accounts (17-61 days past due) • Contact customers via phone • Negotiate and process lease renewals, extensions, and payment arrangements • Educate customers on available options to renew their lease • Accurately document all customer interactions and account updates in internal system • Meet or exceed established KPI’s related to renewals, collections, and customer relations Requirements Qualifications: • High school diploma or equivalent required. • 3 years or more of experience in collections or lease servicing • Strong negotiation and conflict resolution skills • Excellent communication and interpersonal abilities • Detail-oriented with strong organizational skills • Ability to work in a fast-paced, goal-driven environment • Ability to multi-task while navigating multiple systems Preferred Skills: • Experience with delinquency management or lease/loan servicing • Experience in using automated dialer systems to efficiently manage high volume inbound/outbound calls • Knowledge of collections regulations and compliance standards • Bilingual abilities (if applicable) Schedule: • Monday through Friday 8am - 5pm CST with the exception of one assigned late night with a shift of 11am-8pm. • 1-2 Saturdays a month 8am-5pm.