Company Description Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist. Job Description • Provide a positive first impression through warm, welcoming greetings, maintaining a polished and professional appearance at all times. • Build lasting guest relationships by demonstrating genuine interest, attentiveness, and engagement throughout the dining experience. • Ensure each guest feels valued and comfortable, anticipating needs and addressing requests promptly. • Create a refined and elegant ambiance by ensuring table settings, service stations, and dining areas are always prepared according to company standards. • Present menus confidently, explaining dishes, pricing, and offering recommendations on food, wines, and cocktails. • Deliver food and beverages promptly in the correct service order and follow up to ensure guest satisfaction. • Provide thoughtful wine and beverage suggestions to maximize sales while enhancing the guest experience. • Resolve guest concerns or issues with professionalism and efficiency, always seeking a satisfactory solution. • Adhere strictly to all company policies, guidelines, and service procedures, including HACCP food safety standards. • Operate Point-of-Sale (POS) systems accurately and efficiently, handling orders and transactions with precision. • Support the restaurant team in maintaining smooth operations, assisting colleagues, and contributing to a harmonious work environment. • Adapt quickly to fast-paced and ever-changing service situations while maintaining composure and professionalism. Qualifications • 2–5 years of fine dining service experience in premium restaurants and/or luxury hotels (5-star standard preferred). • Strong understanding of fine dining operations and luxury service etiquette. • Ability to explain food, wine, and cocktail menus confidently and clearly. • Exceptional guest service skills, professional presentation, and strong communication abilities. • Proficiency in POS systems and basic computer skills. • Ability to multitask and thrive in a high-pressure environment. • Excellent command of English, both verbal and written (additional languages a plus). • Warm, approachable, and professional demeanor. • Detail-oriented with a focus on consistency and service excellence. • Strong team player with a passion for hospitality. Additional Information