Residential Sales & Service Associate Overview • The Residential Sales & Service Associate serves as the primary ambassador for new residents, fostering community engagement and ensuring a seamless leasing experience. • This role involves managing daily operations, including opening the sales office and preparing materials for prospective residents. • Engage with potential residents through outreach calls, emails, and SMS to promote the community and available units. • Conduct property tours, showcasing available apartments and highlighting community features and benefits. • Ensure all leasing documentation is accurately completed and uploaded into the CRM system for efficient tracking. • Coordinate move-in processes, including final walkthroughs and addressing any service needs prior to resident arrival. • Participate in community outreach events to promote the property and attract new residents. • Stay updated with e-learning modules to maintain knowledge of leasing practices and community features. Residential Sales & Service Associate Key Responsibilities & Duties • Open the sales office punctually and prepare materials for daily operations, including promotional items and informational resources. • Maintain an up-to-date inventory of available units and current leasing promotions. • Conduct outreach activities to generate interest in the community and achieve daily engagement goals. • Respond to inquiries via phone, email, and SMS, providing detailed information about available units and community amenities. • Organize and conduct property tours, ensuring a welcoming and informative experience for prospective residents. • Document all interactions and activities in the CRM system to maintain organized and accessible records. • Coordinate and oversee the move-in process, ensuring a smooth transition for new residents. • Participate in special projects and initiatives to enhance community engagement and leasing performance. Residential Sales & Service Associate Job Requirements • High School Diploma or GED required; additional education in real estate or sales is a plus. • Minimum of 2 years of experience in sales, leasing, or customer service; 3 years preferred. • Proficiency in CRM systems and property management software, such as Yardi, is highly desirable. • Strong organizational skills with the ability to manage multiple tasks and priorities effectively. • Excellent communication skills, both verbal and written, to interact with diverse clients and team members. • Ability to work on-site Wednesday through Sunday, with Monday and Tuesday off. • Enthusiastic and proactive approach to community engagement and resident satisfaction. • Commitment to maintaining a professional and welcoming environment for all residents and visitors.