Position Summary The Systems Analyst I supports the company’s Epicor Kinetic ERP environment and the business users who rely on it. This is an entry-level analyst role for someone with a solid foundation in data and problem-solving who wants to grow into ERP configuration and development. The analyst will handle day-to-day user support, reporting, data maintenance, and testing, while learning how Epicor and its connected systems work together across manufacturing, sales, and logistics. Key Responsibilities • Respond to and resolve Epicor user support requests, and escalate complex issues with clear documentation of what was observed and tested • Build and maintain Business Activity Queries (BAQs), dashboards, and reports to meet user requests • Perform data maintenance, cleanup, and mass updates using approved tools such as DMT, with review and oversight • Monitor scheduled processes and system integrations, identify failures, and report them to senior analysts • Test new configurations, BPMs, customizations, and Epicor updates before release to production • Write and maintain user guides, process documentation, and training materials • Train end users on Epicor screens and workflows • Collect and document business requirements from users for enhancement requests • Help with user security, menu access, and account setup Required Qualifications • Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience • Working knowledge of relational data concepts (tables, keys, joins) and basic SQL • Strong Excel skills, including lookups, pivot tables, and data cleanup • Logical, methodical troubleshooting skills • Clear written and verbal communication with non-technical users • Ability to manage multiple support requests and follow through to resolution Preferred Qualifications • Experience using or supporting an ERP system (Epicor, SAP, NetSuite, Dynamics, Infor, etc.) • Exposure to Epicor BAQs, dashboards, or SSRS reporting • Familiarity with manufacturing, distribution, or shipping processes • Any exposure to scripting or programming (C#, Python, PowerShell)