Work Schedule: 7:00p-7:00a Summary: The Qualified Professional – Behavioral Health Urgent Care (BHUC) is responsible for providing direct and indirect interventions under supervision in a Tier IV BHUC setting, supporting triage, crisis assessments, interventions, and disposition planning for individuals aged 2+ experiencing MH/SUD/I/DD crises. This role participates in Person-Centered Plans (PCPs) and ensures urgent/emergent needs are addressed as an alternative to ED. The Qualified Professional supports the mission and vision of Southeastern Integrated Care. Essential Duties and Responsibilities: • Assists in triage within 15 minutes of arrival, determining urgency (routine referrals out; urgent/emergent eligible) and gathering releases for supports/providers. • Participates in crisis/risk assessments within 2 hours, addressing presenting problems, risks, biopsychosocial info, mental status exams, and level of care (e.g., ASAM). • Coordinates activities within the PCP, including interventions like de-escalation, psychoeducation, and modifiable risk factor planning. • Provides case management: links to services/referrals, schedules community resources, assists with housing/transportation/medication, and coordinates discharge planning (e.g., aftercare instructions, follow-up calls within 5 days). • Supports IVC first evaluations, inclusion of family/natural supports (with consent), and observation status (Tier IV only, up to 23:59 hours). • Demonstrates population-specific knowledge (MH/DD/SAS) and trains staff on individual needs. • Participates in 24/7 on-call first responder system; coordinates resources per consumer needs/PCP. • Assists with NCTOPPs, PCPs/ITRs, Clinical Monthly Summaries, Discharge Summaries, and Aggregate Reports per LME/MCO timelines. • Completes Intake Packets, documents billable encounters in EMR within 24 hours, and maintains records/reporting incidents within 24 hours. • Ensures confidentiality (HIPAA), protects rights/privacy/PHI, and represent the company positively. • Participates in required trainings per service line/clinical coverage policy. • Other duties as assigned, including supporting 75% full assessments and 100% community discharge follow-ups. Qualifications: Education/Experience • Bachelor’s in Human Services with 2 years full-time MH/DD/SAS experience, OR Bachelor’s non-Human Services with 4 years, OR RN with 4 years MH/DD/SAS, OR Master’s in Human Services with 1 year post-graduate MH/DD/SAS experience. • Required Skills/Abilities: Strict confidentiality, effective communication/documentation, positive attitude, professionalism, office/computer skills, independence/teamwork, flexibility, prioritization, advocacy/negotiation, commitment/competence/adaptability. Must meet 10A NCAC 27G.0104. • Certificates, Licenses, Registrations: Valid NC driver’s license with insurance; maintain current license/certification if applicable.