Windows Storage and High Availability 4 years of experience in Windows Administration Networking Performance Tuning Patch Management Windows Upgrades into production environment including customer facing or customer support roles Technical Skills Storage High Availability HA Hyper V Hypervisor Hyper V Architect Cluster Failover Cluster Clustering SAN NASStorage Technologies Backup technology VSS Volume Shadow Copy Service Windows Firewall Storage Backup Configuration Types Stack Server 2008 till 2019 features variances Windows Update Type of Updates Cumulative Update LTSC Long Term Service Channel DFS MSDTC Microsoft Distributed Transaction Coordinator VSS Back up Server Core machine Server Hardware Upgrading Server Points quorum in cluster failover cluster HyperV checkpoints Soft Skills o Leadership handle technically challenging and politically sensitive customer situations o Strong communications skills Excellent spoken and written English communication o Effective polished interaction with customer to gather information quickly explain customer responsibilities in resolving issue communicate next steps and status and inspire confidence o The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues directly supports customers through telephone email and chat services as applicable o Demonstrable troubleshooting skills o Crossteam collaboration Time of operation: This team will be in 24X7 shift model. Therefore, should be flexible to cover during holidays and weekends to accommodate MS roster.