Description Job Summary: The Flower Shop Assistant provides exceptional customer service to families and customers. The Flower Shop Assistant should show customers appropriate empathy for those experiencing difficult life events, with a calm demeanor suitable for the occasion. We are seeking a part-time team member to work approximately 15-25 hours per week. Scheduled hours will generally fall between 10:00 AM and 4:00 PM, with occasional weekend shifts as needed. Duties/Responsibilities: • Provides exceptional customer service to families and customers that select The Flower Shop at Cedar Memorial Park. • Answering phone calls and handling the needs of callers or transferring calls to the appropriate Associate for assistance. • Answers questions about merchandise and retrieves merchandise as needed from sales floor, stock room, or other inventory locations. Restocks merchandise as directed. • Utilizes the point-of-sale system to record orders and process payments. • Assists with stocking, organizing, and storage of live, cut, dried, and artificial floral materials and related decorations. Assist with pricing items as directed by Management. • Uses appropriate mechanics in floral design work, ensuring quality and integrity of the design and materials for delivery. • Assists in selecting appropriate materials for both live and artificial arrangements. • Assists in the daily maintenance and cleaning of the shop, workroom, cooler, and equipment as directed. • With training, the placement of floral tributes at Cedar Memorial Park Cemetery is provided. • As needed, provides delivery of floral arrangements in a company vehicle. • Performs other duties as requested. • Follows safety policies and procedures. Requirements Required Skills/Abilities: • Excellent organizational skills. • Effective communication skills. • Exceptional customer service skills. • Detail-oriented. Education and Experience: • High school diploma or equivalent. • One or more years of experience in a retail environment is required. • One or more years of experience as a floral designer preferred. • Valid driver's license and clean driving record. Must be insurable under Cedar Memorial’s policy. Physical Requirements: • Must be able to lift up to 40 pounds of force and up to 10 pounds of force regularly. • Walking • Standing • Stooping • Reaching • Grabbing • Crouching • Pulling • Kneeling • Repetitive motions • Use of ladder or safety equipment • Occasional exposure to environmental conditions.