Description This is professional work which involves complex case management. This employee also will operate the Pennsylvania Automated Child Support System. Typical tasks are of a constantly recurring nature but require the incumbent to be familiar with a number of possible work methods and to choose processes applicable in a variety of situations. Responsibility, Initiative and Independence is exercised greatly in this area of work. Two week training in Harrisburg is mandatory for all new employees. What You’ll Do: · Perform all statewide computer requirements and training on PACSES system. · Communicate in a professional manner with clients, attorneys and other agencies. · Attend workshops relating to the field of case management. · Attends all court related matters when necessary. · Work closely with staff of Domestic Relations and Court Personnel. · Reviews pertinent documentation and take appropriate action presented to the Domestic Relations office for the purpose of case management. · Apply all aspects of the Privacy Act and Federal, State and Local regulations. · Performs all related work as required and takes appropriate actions for the purpose of case management. · Responds to client correspondence and maintain all phone calls from clients, attorneys, and other agencies. · Performs operational case duties on statewide computer system and maintain daily logs of all casework transactions. · Applies all enforcement remedies when case meets criteria. · Makes critical decisions on case management and enforcement issues. Requirements · Knowledge of the techniques of conflict resolution. · Knowledge of federal, state, and local rules, regulations, policies and objectives pertaining to child support cases. · Ability to resolve difficult case situations. · Ability to express oneself clearly and effectively, orally and in writing. · Ability to apply mathematical skills in all units of measure, compute rate and percentages and interpret graphs. · Ability to define problems collects data, establish facts, and draw valid conclusions. · Ability to interpret an extensive variety of technical instructions and deal with several abstract concrete variables, arriving at logical solutions. · How to interact with emotional or hostile individuals. · Ability to use time management skills properly. Minimum Training & Experience: · A Bachelor's Degree and acceptable training and experience in this field · A valid PA Driver’s License and personal transportation