Work Location Logistics: This is a hybrid position requiring the team member to be onsite for 3 days per week. Relocation: This position offers relocation assistance. At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. Job Summary This role requires in-depth knowledge and experience and is accountable for leading and collaborating with the Digital and Transformation teams in various locations to define, deliver and support IT enabled business solutions. This role will also help determine business needs and design and deliver technical solutions for these areas. The role handles the delivery of SAP systems including project delivery, system configuration and enhancement plus production support in alignment with West Digital and Transformation and company policies and procedures will be your focus. Essential Duties and Responsibilities • Lead and direct E2E design and architecture for SAP implementations as well as leading/managing global SAP production support. • Possesses solid understanding of overall vision and business needs and utilize specialized expertise in PM to collaborate with Quality and Operations to define detailed User Stories for Digital and Transformation enablement of business needs. This includes interpreting any issues and recommending solutions or best practices. • Utilizes knowledge of best practices to help define strategic direction, help determine business needs and design and deliver technical solutions to key stakeholders and in partner with Application and Infrastructure. • Essential core member of agile sprint team(s) to configure and develop optimal technical solutions / features. • Provide technical delivery of functionality to meet defined business requirements as described in User Stories. • Provide system support and maintenance in alignment with standards and process set within the ERP Services Delivery model, West policies, and procedures as well as regulatory requirements including but not limited to Sarbanes-Oxley and FDA GMP. • Create and maintain system lifecycle documents in accordance with West policies and procedures, including creation and maintenance of SOPs, SOIs and Job Aids. • Work within and participates in the Change Control process. • Conform with and abide by all regulations, policies, work procedures, instruction, and all safety rules. • Exhibit regular, reliable, punctual, and predictable attendance. • Other duties as assigned Education Bachelor's Degree degree or equivalent experience in Computer Science or Information Systems required Shift 12:00 PM IST to 9:00 PM IST Work Experience • Minimum 8 years 8-10 years of related work experience, i.e., 4 or more full implementations of SAP required • Agile and Scrum Certification, ITIL and SAP Certification preferred Preferred Knowledge, Skills and Abilities • Solid SAP skills – system functionality and technical understanding of Plant Maintenance and related areas. • Good knowledge and understanding on QM, Manufacturing, and other domains • Must be up to date on latest ERP release. • Strong HANA knowledge preferred • Ability to work in a virtual environment in a global organization and to effectively prioritize and execute tasks in a high-pressure environment. • Proficient English language skills • Willingness to global travel • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description • Able to always comply with the company’s safety and quality policy Travel Requirements 20%: Up to 52 business days per year Physical Requirements Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to [email protected]. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.