Essential Functions & Responsibilities: • Engages with members through live video to complete transactions including deposits, withdrawals, transfers, and payments. • Guides members through ITM features and educates them on self-service options. • Reviews checks for accuracy and legitimacy and releases or extends holds as needed within established limits. • Processes mobile deposits and basic adjustments following set procedures. • Supports balancing and verification of ATM/ITM transactions under supervision. • Creates and updates Salesforce cases for follow-up, reversals, and adjustments. • Communicates effectively with other departments to resolve member issues and ensure accuracy in records. • Protects member information by adhering to all security, compliance, and confidentiality procedures. • Maintains a member-first mindset, demonstrating professionalism and consistency in service delivery. • Completes all training as required. • Performs other duties as assigned.