Executive - Operation Job Title Executive - Operations Function Operation Reporting to Manager-Operations Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Service Center . Responsible for ensuring timely pickup of shipments from the customers and connecting them onto the network as per the set cut offs Key Responsibilities Responsibilities • Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service center inbound operations • Monitor the daily in scan and out scan of shipments and related paperwork • Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly • Conduct daily staff briefings, including communication regarding any operational changes, route changes etc • Check and hand over delivery sheets to the delivery staff • Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc • Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution • aily basis recheck exceptions of the previous day and ensure follow up of the same • Ensure safe handling of all shipments at the service center and report any damaged cases to the origin • Handle security exceptions in the service center along with the security team • Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients • Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA • Ensure daily updation, allocation and collection OTM machines for deliveries. • Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier • Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally • Ensure adequate manning in terms for full-time employees, PDAs etc • Generate and maintain MIS related to the service center Operational • Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre outbound operations • Monitor the daily in scan and out scan of shipments and related paperwork • Conduct daily staff briefings, including communication regarding any operational changes, route changes etc • Distribute pickups among the team and ensure timely pickups from regular customers as per the agreed cut-off times • Reduce nil pickup wastages among regular pickup clients through feedbacks, visits to clients, teleinteraction & overall monitoring of staff wise productivity • Ensure correctness of cash sale bookings in terms of pick up address, pickup times etc; Report pickup exceptions to Customer Service /Sales as feedback • Ensure timely and correct data capture for all pickups • Ensure timely deposit of the cash sales amount collected to accounts • Ensure timely connection of outbound loads onto hubs /warehouse to enable delivery commitments • Monitor and review operations processes on sorting and bagging of shipments • Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff • Audit of AWBs (Air Way Bills) to detect AWB filling errors and data entry errors for improvement • Monitor Net Service Levels and take corrective actions, if any • Support sales in bills distribution & collections • Ensure safe handling of all shipments at the service center; Handle security exceptions in the service center along with the security team • Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programs designed centrally • Ensure adequate manning in terms for full-time employees, PDAs etc • Generate and maintain MIS related to the service center People · Provide direction, guidance and support to employees to help them discharge their duties effectively