Pickup & Delivery Operations • Execute timely pickup and delivery of shipments across assigned territories while meeting defined service commitments. • Ensure accurate handling, loading, transportation and delivery of customer shipments. • Optimize daily route execution to maximize delivery productivity and customer coverage. • Maintain high first-attempt delivery success and minimize service failures. • Support branch operations during peak business periods and contingency situations. Customer Service & Brand Representation • Deliver an exceptional customer experience during every customer interaction. • Professionally represent the Blue Dart brand while interacting with customers. • Build positive relationships with regular customers and business accounts. • Resolve routine customer concerns and escalate complex issues appropriately. • Ensure excellent personal grooming, professional conduct and uniform compliance at all times. COD & Documentation Management • Collect and reconcile Cash on Delivery (COD) payments accurately. • Ensure timely remittance of collections in accordance with company procedures. • Obtain Proof of Delivery (POD) and complete all shipment documentation accurately. • Ensure zero discrepancies in shipment documentation and cash handling. • Maintain complete compliance with operational documentation requirements. Operational Excellence • Perform accurate shipment scanning using handheld devices and digital applications. • Ensure timely system updates for pickups, deliveries and shipment exceptions. • Strictly adhere to Standard Operating Procedures (SOPs) and operational guidelines. • Identify operational issues and recommend improvements to enhance productivity. • Support implementation of process improvements introduced by branch operations. Coaching & Team Support • Support induction and on-the-job training of newly joined TSRs. • Guide team members on operational procedures, customer interactions and safety practices. • Share best practices to improve delivery productivity and service quality. • Assist Shift In-charges during operational contingencies. • Promote teamwork and knowledge sharing across the operations team. Safety & Compliance • Ensure compliance with all road safety regulations and Blue Dart safety standards. • Drive safely while protecting customer shipments and company assets. • Report accidents, operational incidents and security concerns immediately. • Ensure adherence to statutory and operational compliance requirements. • Maintain zero tolerance towards unsafe operating practices. Vehicle & Asset Responsibility • Maintain assigned vehicle or personal two-wheeler in safe operating condition. • Ensure statutory documents and driving licence remain valid. • Report maintenance requirements promptly. • Ensure cleanliness and upkeep of the vehicle used for operations. Workplace Discipline & Brand Representation • Maintain high standards of personal grooming, hygiene and professional appearance. • Wear the prescribed Blue Dart uniform and identity card while on duty. • Demonstrate discipline, punctuality and professionalism at all times. • Follow workplace rules, operational discipline and company policies. • Represent the Blue Dart brand positively through behaviour, teamwork and commitment to service excellence. Stakeholder Collaboration • Coordinate closely with Shift In-charges, Operations Supervisors and branch teams. • Support smooth coordination between inbound, outbound and customer service teams. • Participate in daily operational briefings and service reviews. • Contribute towards achieving branch productivity and service quality objectives.