Purpose of the Role This role exists to drive growth across the CAS Aftermarket business by developing high‑quality opportunities, expanding customer relationships, strengthening alignment with our Service Centers, and ensuring customer value through operational excellence and proactive commercial engagement. Position Summary The Business Development Manager plays a critical role in supporting the CAS Aftermarket strategy by generating orders growth, nurturing key customer relationships, and driving service expansion across the Americas region. The role reports to the Aftermarket Director of Business Development. Preference to candidates who bring direct experience within CAS Aftermarket, deep operational knowledge of the Fort Wayne Service Center, familiarity with CAS product lines, and strong customer-facing capability from prior customer support experience. Key Responsibilities • Meet and exceed sales targets by developing, qualifying, and converting opportunities aligned to CAS Aftermarket strategic objectives. • Build long-lasting relationships with customers at both operational and executive levels. • Utilize previous experience to interpret customer needs, align internal teams, and manage expectations throughout the customer lifecycle. • Partner cross-functionally with Program Management, Service Center Leadership, Product Line, Finance, Contracts, Pricing, Operations, and Support teams. • Support commercial negotiations, agreements, escalations, and closure of past-due balances when required. • Analyze customer performance data, market trends, and competitive intelligence to inform strategy and improve decision making. • Conduct monthly sales cadence reporting, ensuring alignment with pipeline expectations and Aftermarket goals. • Maintain awareness of industry developments and integrate new insights into customer conversations and business plans. • Maintain accurate, current customer records in Salesforce, including key contacts, customer engagements, business opportunities and follow-up actions. • Travel as needed to support customers, service centers, and strategic engagements (50-75%), with regular on-site presence in Fort Wayne, IN expected. Required Skills and Competencies • Strong relationship development skills with clear ability to influence across internal and external stakeholders. • Hands-on understanding of aftermarket operations, shop flow, CAS product lines, and service processes. • Proven commercial acumen: negotiation, opportunity shaping, proposal collaboration. • Strategic thinking combined with the ability to execute independently. • Organized, analytical, and capable of solving complex problems with minimal supervision. • Skilled communicator with executive presence and strong follow-through. • High energy, resilient, persistent, and focused on winning customer confidence.