Job Summary Responsible for securing insurance authorizations for patients and performs pre-registration and scheduling functions for hospital visits and procedures. Minimum Job Requirements • 2- 3 years of medical insurance and billing experience required. • Previous physician office or ambulatory experience preferred. Essential Duties and Responsibilities • Secures insurance authorization for all outpatient and diagnostic testing, consultation, and outpatient procedures. • Schedules appointments and procedures, verifies medical appointments, and processes medical documentation. • Coordinates the collection and submittal of additional insurance information from clinical/support staff. • Escalates any authorization issues and coordinates peer-to-peer review. • Coordinates with clinical team and communicates managed care requests via established work flows. • Documents adequate and accurate records of insurance notes and authorizations. • Answers telephones, routes calls to appropriate staff, takes accurate phone messages, and relays messages to staff. • Follows-up with patients for return visits, missed appointments, and cancellations. Knowledge/Skills/Abilities • High school education or equivalent preferred. • Bilingual in English/Spanish preferred. • Excellent customer service skills. • Critical thinking skills needed. (EOE DFW)