Job Description Summary: • Provides exceptional service to customers. Conducts research and analysis of monitored locations, processes alarm calls, dispatches first responders, updates databases, and communicates with emergency personnel. Essential Functions: • Provides expertise and excellent service to both internal and external customers. • Conducts research and analysis of burglary and fire alarm monitored locations and processes incoming alarm calls and signals while subsequently dispatching first responders and notifying stakeholders. • Update internal computer databases to maintain accuracy and process inquiries from internal customers. • Effectively communicate to local police, fire, and EMS personnel. • Handle routine and emergency calls from within company property, the surrounding area and coordinate the appropriate response • Perform other duties as assigned. Minimum Education: • High School Diploma/GED. Minimum Experience: • One year experience in either customer service, burglar/fire alarm monitoring, computer processing, emergency dispatch, customer account maintenance, or related field. Knowledge, Skills and Abilities: • Demonstrated organizational and planning skills. • Ability to work in a fast-paced environment. • Working knowledge of Microsoft Office products. • Ability to work multiple and varying shifts based on business needs. • Excellent human relations, organizational, and communications skills. • Must complete required training program. Preferred Qualifications: • Incident Management: Experience with incident reporting, structured logging, and escalation protocols • Technical Familiarity: Comfort utilizing physical security tools and systems (e.g., CCTV, GPS Tracking, Everbridge/mass notification platforms) • Access Control: Familiarity with access control systems and badging workflows • Situational Awareness: Strong ability to monitor real-time feeds, identify anomalies, and maintain active operational awareness • Problem-Solving: Proven ability to think critically and resolve operational issues in a fast-paced environment • Education: Associate's degree would be a plus. Number of Openings: • Two (2) Open Positions Domicile / Work Location: • These positions will be onsite in Memphis, Tennessee. Relocation: • Relocation assistance is not available for these roles. Preferred Qualifications:   Pay Transparency:    Pay: Minimum: $21.14/hr - Maximum: $29.59/hr Additional Details:  For details on our comprehensive benefits, click here. Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [email protected]. Applicants have rights under Federal Employment Laws: • Know Your Rights • Pay Transparency • Family and Medical Leave Act (FMLA) • Employee Polygraph Protection Act E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: • E-Verify Notice (bilingual) • Right to Work Notice (English) / (Spanish)