Job Summary: Under direct supervision, measures patient facial features, adjusts eyeglass frames, and assists patients in selecting optical items to conform to corresponding optical prescriptions and established procedures. Essential Responsibilities: • Patient Procedures and Activities: • Assemble patient education materials. • Assist provider in patient examinations and procedures. • Consult with provider concerning procedures and patient condition. • Complete patient forms and records. • • Laboratories: • Clean work area. Attach temples to frames. • Cut lenses to specified size and shape. • Fit finished lenses into frames. • Handle computer printouts. • Inspect lenses and eyeglasses to verify correct processing of prescription. • Investigate lost, misplaced or incorrectly filled prescription orders. • Package eyeglasses in containers for courier pick up. • Refine shape of lenses by smoothing edges. • Adjust patient eyeglass frames. • Assist patient in selecting optical items. • Examine eyeglasses from laboratory. • Make minor repairs and adjustments to eyeglasses. • Maintain optical supplies. • Measure patient facial features. • Receive and ship finished eyeglasses. • Materials and Supplies: • Fill request for equipment and supplies. • Maintain and order supplies. • Maintain records of material usage/inventory levels. • Clear paper jams and performs routine maintenance. • Operate copier equipment. • • Administrative and other: • Collect and compile cumulative data and statistics. • Maintain department logs. • Answer telephones and take messages. • Orient and train new or less experienced personnel. • Serve as resource person to co-workers by answering procedural questions and assisting in problem solving. • Locate personnel by paging system or beeper. • Attend conferences, meetings and in-service training programs. • Assume other activities and responsibilities from time to time as directed. • Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. • Assists members with the selection of frames and lenses. • Takes orders for eyewear and miscellaneous optical items. • Dispenses and adjusts eyewear and Ophthamalic appliances, making minor repairs as required. Takes facial measurements of members to fit eyewear needs. • Provides members with information regarding eyewear, product options and eyewear services. Manages and resolves member eyewear complaints. • Creates and maintains neat, attractive and sales effective frame displays. • Maintains departmental supplies including but not limited to frame inventory, eyeglass cases, tools and equipment for daily operations. • Returns re-called frames/optical items by specified due dates. Inspects eyeglasses to insure conformance with prescribed/ordered specifications. • Processes jobs in bench room. • Contacts members, optical lab and clinics concerning eyewear orders and prescriptions. Determines member vision eligibility and benefits. • Attends staff meetings and training s as required, maintaining current knowledge of all computer systems designated for the operation of the department. • Establishes and maintain courteous, cooperative relations when interacting with other personnel, Health Plan members, and the public. • May perform other duties as required.