Property Name: Corporate Key Responsibilities Operations & Sales Performance • Drive leasing, traffic, and resident retention through coaching, training, and performance monitoring. • Analyze sales, prospect, and market data to identify trends and improvement opportunities. • Partner with onsite teams to execute marketing, advertising, and resident retention strategies. • Ensure model units, amenities, curb appeal, and online presence meet brand standards. Resident Experience • Handle escalated resident concerns and ensure timely, professional resolution. • Support resident events, engagement programs, and service excellence initiatives. • Promote a customer-first culture focused on retention and satisfaction. Financial Oversight • Partner with Operations and Asset Management to manage budgets, NOI performance, and expenses. • Review P&Ls, general ledger activity, and monthly financials with onsite teams. • Monitor spending, approve expenses within authority, and communicate variances. • Support capital planning, bid collection, and approvals. Administration & Compliance • Oversee accuracy of reporting, renewals, delinquency, deposits, invoicing, and lease documentation. • Ensure compliance with company procedures, fair housing, and operational standards. • Participate in audits, inspections, lender/investor tours, and due diligence activities. Team Leadership • Recruit, train, coach, motivate, and manage onsite teams. • Address performance issues, conduct corrective action, and support team development. • Foster company culture and core values across the portfolio. Maintenance & Physical Assets • Monitor service request performance, unit turns, and preventive maintenance. • Inspect properties regularly to ensure safety, cleanliness, and asset integrity. • Identify repair needs, manage bids, and coordinate with Operations and Asset Management. • Address safety issues and property risks promptly. Physical Demands: • Ability to climb up to four flights of stairs to access apartments. • Ability to walk several acres to tour community. • Some lifting; up to 25lbs. • Ability to sit or stand for long periods at a time Benefits we want to share with you: • Competitive pay with bonuses • Medical, Vision, and Dental insurance • Company-paid life insurance • 401(k) with immediate vesting • Paid Vacation & Holidays • Professional or Industry Certification Reimbursement • Employee Referral Program • Apartment Rental Discounts Your First Week: • S2 Residential onboarding training program • Compliance training courses • Mentorship by peer who has graduated our mentor program