**Job title** Microsoft D365 CE Practice Lead Remote (USA or Canada) **Job Overview** We are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Practice Lead to lead and grow an established consulting practice. This is an excellent opportunity for a senior, hands-on professional with a strong functional background, Field Service expertise, and proven practice management experience to shape the future of a growing team. You will lead business development, solution delivery, client relationships, and team growth while remaining involved in designing and delivering high-quality D365 CE solutions. This role offers significant influence over practice strategy, profit and loss, and future growth, with increased earning potential as the team expands. **Responsibilities** - Lead and grow the Microsoft D365 CE practice, overseeing strategy, operations, and profitability. - Drive business development, including client relationships, discovery sessions, solution design, estimations, and proposals. - Lead and oversee D365 CE implementations across Sales, Customer Service, Field Service, and Customer Insights Journeys. - Remain hands-on with functional solution design, configuration, delivery, and implementation oversight. - Establish delivery methodologies, best practices, solution standards, and quality controls. - Advise clients on CRM strategy, digital transformation, roadmaps, and platform adoption. - Manage, mentor, and develop the consulting team, including recruitment and performance management. - Collaborate with architects, developers, functional consultants, and Power Platform specialists to deliver scalable solutions. - Take ownership of practice performance, profit and loss, and opportunities for continued growth. **Experience** - 8 years of experience implementing Microsoft Dynamics 365 CE or comparable enterprise CRM solutions. - Proven experience leading or managing a D365 CE or CRM consulting practice. - Strong hands-on functional expertise across D365 CE, with **Field Service experience essential**. - Previous experience working for a Microsoft Dynamics consulting partner is essential. - Background in consulting, including client-facing delivery, business development, and solution design. - Strong understanding of D365 CE applications, customer engagement processes, and the Microsoft Power Platform. - Experience managing teams, developing consultants, and contributing to practice growth and profitability. - Bachelor's degree in business, information systems, or a related field. - Excellent communication, presentation, decision-making, and stakeholder management skills. - A track record of commitment and progression within previous roles. **Salary/Package** - Salary up to 200,000 USD / 250,000 CAD, with flexibility for exceptional candidates. - Individual and team performance-based bonus programmes. - Additional production, recruiting referral, and new business referral bonuses. - Company-paid major medical coverage. - Company-paid dental, life, short-term disability, and long-term disability insurance. - 401(k) plan. - Profit-and-loss responsibility and increased compensation potential as the practice grows. **Location** Fully remote across the USA or Canada. - Travel requirement of no more than 25% annually. - Opportunity to lead an established Microsoft Dynamics consulting practice with a growing D365 CE team. **How to Apply** Apply with your CV to be considered for this position. You can also get in touch with me on [[email protected]](mailto:[email protected]). Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe - [www.pearsoncarter.com](http://www.pearsoncarter.com/). #MicrosoftDynamics365 #D365CE #Dynamics365 #CustomerEngagement #FieldService #CRM #PracticeLead #MicrosoftPartner #PowerPlatform #Consulting #RemoteJobs #Hiring