Collections Specialist (Contractor) - Westminster, CO Discover your impact with KUKA We are currently seeking a full-time contractor to join our Collections Specialist team. This individual will spend their first 2 weeks full-time here in our Westminster office, in order to learn the role and get to know the team. After the first two weeks, this position will transition to a hybrid role (2 days/week in office, 3 days remote if desired). The Collections Specialist team pursues collections of past-due projects, parts, service, and SSA invoices, with each team member providing administration to support a defined invoice type or region. Each Collections Specialist acts as their customers' advocate within the organization to recommend and/or implement changes essential to improving the level and quality of collections and administration. Responsibilities Make an impact • Use telephone and email contact and follow-up correspondence, as needed, to collect payments due to the company and facilitate a resolution of outstanding collection issues. • Detail all collection notes in Collections Management system. • Report preparation and meeting attendance as necessary to discuss outstanding accounts with the management team. • Audit and research projects and accounts to clear remaining Accounts Receivable balances. • Process refunds, write-offs, and other miscellaneous accounting entries. • Process information requests from customers (i.e. Form W-9’s, address changes, statements of account, etc.). • Review credit hold listing daily; release orders as needed. • Follow up on missing purchase orders for parts orders, on-demand service, and SSA agreements on an as-needed basis. • Create and update the Collections-Finance portion of the policy & procedures manual. • Provide backup support for credit card processing. • Provide backup support for cash posting. • Advise the appropriate manager of any problems or opportunities that may arise. • The goal is to improve cash receipts and support the corporate goal of reducing Net Working Capital. • Perform other duties as needed/assigned. Application Requirements What you need to succeed • Basic PC knowledge. MS Office including intermediate Excel is essential. • Ability to become proficient in the use of SAP as required. • Commercial (B2B) Collections experience: at least 2 years. • Other accounting/data processing experience: 2 years. Desirable, but not Essential: • SAP (Accounts Receivable, Job cost reports, Over-Under billing reports, Aging’s). This can be taught but is essential to becoming proficient and effective. • Understanding of Construction industry billing procedures. Compensation: Pay range for this position is $25-28/hour.