RELOCATION CONSULTANT 2 - REMOTE PRIMARY FUNCTION: The Relocation Consultant II serves as the “navigator" of the relocation process for his/her domestic transferees. Responsibilities including, but are not limited to administering relocation policy/program; counseling on best utilization of resources; reviewing and interpreting marketing reports, appraisals and inspections, oversee equity funding process; coordinating the shipment of household goods, destination services and expense management. Primary caseload consists of Homesale activities while ensuring customer and client needs are met in a timely efficient manner through delivery of excellent service. MAJOR DUTIES AND RESPONSIBILITIES: • Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers. • Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family. • Demonstrates knowledge of Cartus' products and services in all interactions with client and customer Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards. • Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue. • Ensure data integrity in all Cartus systems. • Maintain compliance with Cartus' corporate policies, programs, and standards. • Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property. • Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions • Coordinate ordering, review, analysis of agent prepared BMAs and property action plans • Coordinate development of agents property action plan and market updates as required by specific client contracts and programs • Serve as an objective real estate subject matter expert and resource to internal and external customers • Maintain working knowledge of corporate client policy in management of critical marketing information and events KEY DIMENSIONS: • Clear and concise written and verbal communication skills. • Customer advocacy and superior customer service skills. • Strategic thinker- strong judgment and decision making skills. • Interpersonal / Influencing skills • Detail oriented; ability to multitask • Ability to work in a team environment • Cultural awareness • Innovative and resourceful • Computer Literacy • Flexibility • Manage stress & pressure • Ability to plan and organize. QUALIFICATIONS / SELECTION CRITERIA • Two years prior relocation/ real estate experience with home sale closings • College degree or equivalent preferred • Two years Customer service experience in call center environment • Influential verbal and written communication skills • Strong organizational and analytical