• Be available to work a flexible schedule, including weekends, holidays, and varied shifts. • Observes and patrols pool enforcing appropriate guest wristband regulations. • Greet all guests upon arrival, distribute towels, offer assistance with seating. Exceed guest expectations. • Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction. • Identify and report defects throughout the pool area, notify upper management immediately of hazards, injuries, equipment or processes that negatively affect the operations. • Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs & collecting soiled towels and trash throughout the shift. • Facilitate and maintain consistent pool safety programs, training and documentation to ensure the overall safety of guests in the pool area. • Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements. • Maintain and strictly abide by state sanitation/health regulations and hotel requirements. • Maintain complete knowledge of bar/seat/station/ table numbers, capacity, hours of operation, Blue Water Adventures offerings & proper setup of the Sandbar and pool area • Other duties as assigned Operations Leadership: • Supervise daily pool and beach operations, ensuring smooth opening, peak service, and closing procedures. • Monitor cleanliness, organization, and presentation of all pool and beach areas. • Ensure all operational standards, safety procedures, and service protocols are consistently followed. • Coordinate with Food & Beverage, Recreation, Engineering, and Housekeeping departments to maintain service excellence. • Monitor weather conditions and implement operational adjustments as necessary. Team Leadership: • Provide day-to-day leadership, coaching, and support to pool attendants, towel attendants, beach attendants, and other support staff to ensure exceptional guest service and operational efficiency. • Conduct daily pre-shift meetings to communicate operational priorities, service expectations, safety reminders, and departmental updates. • Coordinate daily shift assignments, break coverage, and ensure adequate team coverage throughout the shift. Communicate staffing concerns or operational needs to management as appropriate. • Train and mentor team members on service standards, safety procedures, guest engagement, and departmental policies and procedures. • Monitor employee performance, reinforce company standards, and address routine operational and service issues in a timely manner. • Observe employee performance and identify coaching, counseling, and development opportunities. Provide recommendations to management regarding employee performance, recognition, corrective action, and development needs. • Support management in fostering a positive, productive work environment by promoting teamwork, accountability, professionalism, and consistent service standards. Qualifications • Experience in hospitality or customer service • Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding. • High school graduate or equivalent. • Previous guest relations and/or training. • Ability to work outdoors in the elements. • Ability to swim