A Box Office Supervisor will maintain the consistency and supervision of various shifts, and assist Manager/Assistant Manager with any day-to-day activities. Will instruct and train new hires for the Box Office while assisting in implementing new information and training to existing sellers as needed or required by Box Office Manager/Asst. Manager. Can also process refunds, handle guest situations, and have all the knowledge available for the agents as it is needed at any given time. Box Office Supervisor will effectively impact ticket sales growth for all CET shows and entertainment venues by offering the bet guest experience. Box office Supervisor will coach sellers and inspire growth. • Responsible for VIP and Executive ticketing at the direction of the Box Office Manager/Asst. Manager • Responsible for seat inventory management as directed by the Box Office Manager • Ensure smooth and efficient ticket operation and provide work direction and motivation to employees. • Responsible for all Box Office locations and Theater operations in absence of the Box Office Manager/Asst. Manager. • Review guest complaints and take appropriate action where necessary. • Supervision and training of new and existing Box Office Sellers. • Assists with implementation of departmental policies and special projects. • Accuracy in all job-related duties. • Submitting new events for on-sale, responsible for all steps in the process of a new on-sale, including placing holds, checking for accuracy, communicating new event info to staff and other properties. • Responsible for Seller Attendance and Over Short Tracking • Responsible for High Level Financial Reporting for Settlements • Troubleshooting various night of show issues such as tickets not scanning, transfer and exchange account issues, fraudulent tickets, etc. • Attending employee engagement meetings. Implementing various activities, procedures, and outings to boost ticket seller general morale and happiness. • High School Diploma or Equivalent • Strong supervisory and/or management experience • Previous sales & customer service experience preferred • Ability to make decisions, multitask, prioritize, and work closely with others • Experience with Ticketmaster’s Archtics Ticketing System Preferred • Experience working show days in a Box Office • Above average knowledge of Microsoft Excel • Extremely close attention to detail • Strong work ethic and desire to exceed expectations and continue to grow career in the industry ADDITIONAL REQUIREMENTS • Lifting, up to 30 lbs. • Lifting and Setting up stanchions as needed. • Will stand, walk, climb/balance, stoop/kneel/crouch/crawl • The noise level occasionally will be very loud