To provide each guest with excellent customer service, massages and body treatments. • Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members. • Initiate and engage in conversations in a professional and friendly manner. • Administer expert massage and body treatments for various purposes and needs and in the specific time frame given. • Provide consistent professional treatments as directed in training classes and accepted certification practices • Properly care for equipment and product used • Communicate and describe in an articulate manner the spa offerings • Compare and contrast the different services on the menu • Recommend and up-sell services at the spa facility on property • Handle guest questions and concerns with professionalism and courtesy • Respond to guest requests immediately, accurately, and appropriately • Understand the importance of and committed to continuing education • Works unsupervised for extended period of time • Uphold all protocols for set-up and cleanliness of treatment rooms. • Understand that as a representative of the Spa they will maintain a healthy appearance and a positive attitude • Maintain a clean, safe, stocked and well-organized work area. Including extensive in-between client cleaning procedures. • Maintains well maintained spa appearance, cleanliness and ability to work entire shift in a mask as directed. • Comfortable around guests who may be in a state of undress • Perform other tasks as assigned by Manager or Assistant Manager. • Ability to troubleshoot and problem solve problems in fast paced environment • Two years massage therapy experience at a resort or high level country club • Proper training and certificates for service provided. (Must be able to produce certifications upon hire.) • Highschool diploma • Experience in administering treatments to male and female guests in a professional manner. • Understand and follow Blood Born Pathogen procedures • Excellent, reading writing and oral proficiency in the English language • Must be able to stand up to 9 hours per day Length of time of these tasks may vary • Able to lift 15lbs occasionally • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening, hearing ability and visual acuity. • Must be able to operate office equipment such as computers, online booking platforms, printer, and two way radio.