• Monitors guest consumption of alcohol and intervenes as needed according to guidelines. • Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. • Promotes casino events and programs. • Works closely with Total Rewards Center to promote new card sign up programs. • Provides personalized service and uses guest name. • Resolves service problems according to guidelines. • Provides fast, friendly, professional beverage service to casino guests. (e.g., 2 minute or less production cycle for 15 drink tray). • Operates a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. • Maintains a clean and stocked workstation in accordance with established health and safety guidelines • Read, write legibly, understand and speak English. • Excellent customer service/communication skills. • Count money and change correctly. • Available to work required schedule which may include nights, weekends, holidays and overtime as needed. • Must be physically mobile with reasonable accommodation. • Must be able to respond to visual and oral cues. • Able to tolerate second-hand smoke, noise, bright lights. • Able to work at a fast pace in often crowded/noisy environment. • Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds. • Ability to work in a team environment and under stress as the volume of business increases. • Mathematical ability including the ability to add and subtract. • Ability to stand and walk for 8 to 10 hour shifts. • Previous beverage experience preferred. • Previous experience dealing with the public preferred. • Must meet professional appearance standards as prescribed by company policy.