Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Must be able to train shoppers on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines. KEY ACCOUNTABILITIES: • Supervise team of Drive Up & Go employees • Possess strong customer service skills. Assisting E-commerce shoppers with proper substitutions, handling problems and answering customers’ questions. • Support Store Management in effective management and coaching of Drive Up & Go employees • Manage shopper productivity, out of stocks, on time tilling and speed of order getting to customers car. • Provide timely reporting and information to Store Management to allow for proactive decision making and continuous process improvement. • Selecting and collating products for online grocery orders. • Checking perishable products for pull dates, quality perishables, proper temperature of perishable items, and proper bagging of items to ensure product is not damaged while in transit. • Perform all site workbench functions on a daily basis and maintain necessary paperwork. • Perform periodic shopper audits to ensure procedural follow-through. • Help customers while on the sales floor. • Ensures compliance with Company rules and regulations by all department personnel. Skills and Experiences: • Strong customer service skills • Possess good leadership skills and the ability to influence the work of others. Must be able to motivate and work through others to achieve desired results. • Possess good communication skills, both verbal and written. • Strong teamwork and interpersonal skills with the ability to communicate effectively with management teams. • Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable. • Understand and possess a good understanding of customer satisfaction with an end goal of creating a wonderful experience for the Albertsons.com customer. • Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time. • Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds. • Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions. • Willingness to work independently in a fast-paced environment. PHYSICAL ENVIRONMENT: