Accounts Receivable Representative Overview • The Accounts Receivable Representative role focuses on managing customer accounts and ensuring timely payment collection. • This position is fully onsite and offers a temp-to-perm opportunity for qualified candidates. • Candidates will review aging reports and prioritize accounts to reduce delinquency and exposure. • The role involves proactive outreach to customers via phone and email to collect past due balances. • Team collaboration is essential, partnering with Sales, Billing, and Customer Service teams to resolve account issues. • Candidates will assist customers with payment solutions, including payment plans and portal usage. • Monitoring accounts for credit risk and recommending escalation actions is a key responsibility. • This role requires maintaining accurate documentation of collection activity within the AR system. • Compliance with company policies and procedures related to accounts receivable is mandatory. Accounts Receivable Representative Key Responsibilities & Duties • Review aging reports and prioritize accounts to minimize delinquency and financial exposure. • Manage a portfolio of customer accounts with proactive outreach for payment collection. • Investigate and resolve account discrepancies, including disputes and billing issues. • Collaborate with internal teams to address account issues and facilitate payment resolutions. • Provide customers with necessary documentation, including statements and invoice copies. • Assist customers with enrollment in payment solutions and portal usage. • Monitor accounts for credit risk and recommend escalation actions as needed. • Document all collection activities clearly and accurately within the AR system. • Ensure adherence to company policies and standards for accounts receivable activities. Accounts Receivable Representative Job Requirements • High School Diploma or GED is required; a Bachelor’s degree in a related field is preferred. • 1-3 years of experience in Accounts Receivable, bookkeeping, or finance roles. • Proficiency in accounting/ERP systems such as NetSuite, SAP, or similar platforms. • Strong communication, negotiation, and follow-up skills are essential. • Ability to manage a high-volume portfolio effectively and prioritize tasks. • Proficiency in Microsoft Office, particularly Excel, is required. • Strong problem-solving skills with a focus on resolution and accuracy. • Organizational and documentation skills with accountability and follow-through. • Ability to work independently and collaboratively across teams.