Service Help Desk Overview • The Service Help Desk role offers an excellent opportunity to support a growing, community-focused bank with an entrepreneurial and collaborative culture. • Provide technical assistance and support for end-users in a hybrid work environment, ensuring smooth IT operations. • Collaborate with a team of professionals to address IT challenges and contribute to the bank's strong leadership and vision. • Support day-to-day IT operations, including user onboarding, access management, and troubleshooting. • Gain hands-on experience with enterprise-level IT systems and processes in a regulated environment. • Work in a dynamic role that requires adaptability, problem-solving, and effective communication skills. • Engage in a 90-day contract with the potential for conversion to a permanent position. • Contribute to maintaining IT security, compliance, and audit requirements within the banking sector. Service Help Desk Key Responsibilities & Duties • Resolve incidents and service requests efficiently, ensuring minimal disruption to users. • Support onboarding and offboarding processes, including application access provisioning and hardware setup. • Perform troubleshooting and maintenance for Windows 11, Microsoft 365, and Active Directory environments. • Manage hardware inventory, including laptop deployment and imaging. • Document troubleshooting steps, resolutions, and standard operating procedures thoroughly. • Adhere to established IT security protocols and compliance standards. • Collaborate with team members to triage and escalate tickets as needed. • Provide support for VPN, SSO, and virtual desktop environments. • Assist in asset management and ensure proper documentation of IT resources. Service Help Desk Job Requirements • Bachelor’s degree in computer science, information systems, or a related field preferred. • Minimum of 2 years of experience in Service Desk, Help Desk, or Desktop Support roles. • Proficiency in Windows 11 troubleshooting, Microsoft 365 support, and Active Directory administration. • Experience with ticketing systems such as ServiceNow is a plus. • Familiarity with Intune, endpoint management, and regulated environments is advantageous. • Strong customer service and communication skills, with the ability to document processes effectively. • Knowledge of VPN, SSO, Okta, and virtual desktop environments is beneficial. • Ability to work independently and collaboratively in a hybrid work setting. • Physical capability to handle IT equipment and perform related tasks as required.