Under minimum supervision, investigates, negotiates and settles general liability, product liability, landlord, and other claims. Job Responsibility • Conducts interviews with injured customers, store personnel and witnesses within twenty-four hours of receiving reported incident. Maintains telephone contact with appropriate parties throughout life of file. (35%) • Evaluates monetary exposure of claim utilizing professional experience and investigative skills. (25%) • Controls activities of service providers such as defense attorneys, medical case managers and private investigators to minimize claim expense and maximize results. (20%) • Develops and maintains a proactive strategic plan of action for the life of the file. (10%) • Maintains a working knowledge of general liability laws and statutes for multiple states. (10%) Job Qualifications • Excellent written and verbal communication skills • Strong organizational and detail-oriented skills and ability to prioritize • Ability to meet deadlines • Ability to handle confrontational situations in a mature and professional manner • Working knowledge of Microsoft Office applications • Ability to work in a team environment. Education/Experience • Bachelor’s degree preferred. Three to five years’ experience required. • Extensive insurance claims background with emphasis on auto liability bodily injury, premises liability or general liability.