Key Responsibilities • Configuration: Build & maintain forms, screens, categories, root-cause picklists, and field validation rules. • Workflows & SLAs: Set up routing, escalation triggers, and regulatory timelines (e.g., FCA DISP 3-day / 8-week rules). • Correspondence: Manage dynamic letter, email, and SMS templates with merge fields. • Access & Security: Manage user permissions, security profiles, and operational queues. • Reporting & Integrations: Maintain data extracts, views, and support API/batch feeds with core systems (CRM, Policy Admin). Core Skill Set • Technical: Aptean Respond Configuration Manager, screen/workflow designers, template authoring, SQL/data extracts. • Domain: Complaints & dispute handling, FCA DISP regulations, vulnerability tracking, root-cause analysis. • Delivery: UAT/regression testing, change governance, Agile/Jira. Key Requirements • Experience: 2+ years hands-on Aptean Respond administration/configuration. • Sector: Financial Services, Insurance, or Regulated Consumer Operations.