About the Job We are seeking a warm and welcoming Hostess to create a positive first impression for our guests and members at The Seagate. This role is ideal for someone who thrives in a fast-paced environment and enjoys providing exceptional hospitality from the moment guests arrive. The Hostess is responsible for greeting and seating guests, managing reservations and waitlists, and ensuring a smooth flow of service in the dining area. This position requires strong communication skills, a professional demeanor, and the ability to remain composed during busy shifts. What You Do: • Greet guests as they enter and manage the waiting list as necessary. • Provide guests with menus and answer initial questions. • Seat guests at tables or in waiting areas. • Assign guests to preferred tables while maintaining table rotation for balanced server assignments. • Engage with guests to ensure satisfaction with food and service. • Respond to complaints and assist in resolving them. • Answer phone calls, take reservations, and provide information. • Be knowledgeable of the menu. • Assist with other restaurant positions as needed. • Deliver excellent customer service. • Cultivate and enter guest data into guest management software. • Perform any other duties as assigned. What You Bring to the Table: • Ability to deliver top-notch customer service in a fast-paced environment. • Positive attitude and ability to work well under pressure with all restaurant staff. • Perform high-quality work unsupervised. • Willingness to follow instructions and seek clarification when needed. • Accurate handling of money and operation of a point-of-sale system. • Able to work effectively in a busy restaurant environment. • Restaurant experience is a plus. • Able to stand and walk for extended periods, up to 8 hours. • Able to lift and carry up to 25 pounds. • Ability to safely maneuver trays of food and other items as needed. • Comfortable with repetitive motions, including standing, walking, and reaching. • Must be able to work in varying temperatures, including hot and cold environments. • Ability to perform tasks that involve bending, twisting, and stooping.