Summary: Responsible for the operation of the YWCA York’s Emergency Shelter facility when on duty. The work involves providing support and presenting options to residents and clients in a trauma-informed manner. Must be dedicated to the mission of YWCA York. Starting Salary: $16.00/per hour Essential Duties and Responsibilities: • When on duty: Responsible for the security of the building, contents of the building, and the well-being of building occupants. Must hold scheduled fire evacuation drill monthly and orient new residents to evacuation procedures. • Conduct intakes, answer the hotline, and perform hospital accompaniments as needed. • Provide support services, information, and referrals. Oversee shelter clients and enforce the rules and regulations of YWCA York Emergency Shelter. Case reviews are held at every shift change. • Participate in house meetings, staff meetings, and direct service meetings. • Work with the Director of Residential Services, Residential Coordinator/Case Manager, and/or Residential Coordinator on menu planning, food shopping when necessary, and keeping a running inventory of food and household supplies. • Required to lift or move materials of average weight. • Keep shelter and all bedrooms clean and ready for clients. • Keep up with laundry and making bundles, care bags, and laundry bags. • Keep the kitchen and bathroom stocked. • Keep store rooms neat and clean, and donations put away. • Maintain the confidentiality of the agency’s client materials and files. • Other duties as required or assigned. Education and Experience: High School diploma or equivalency certificate. Must complete PCAR/PCCD/PCADV advocate training within 90 days of employment. Job Knowledge, Skills and Abilities: Skill in the provision of services to victims of domestic violence in crisis; strong decision-making ability. Ability to supervise and work cooperatively with other staff members. Competencies: • Shows respect and sensitivity for cultural differences. - Treats people with respect; Works with integrity and ethically; upholds organizational values. • Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position. • Observes safety and security procedures. • Adapts to changes in the work environment. Physical Requirements: • Ability to lift, push, and/or pull up to 25 pounds. • May require driving in inclement weather. • Frequent sitting, standing, walking and typing. Weekend 7:00 AM – 7:00 PM and 7:00 PM to 7:00 AM every Saturday and Sunday (ending 7:00 AM Monday), with every third weekend off. Must be able to work on Holidays.