ABOUT US: Oklahoma's Credit Union has been happy to help Oklahomans for over 60 years. From the beginning, OKCU has sought to keep people economically independent by helping them learn to save and borrow responsibly. We have over half of a billion dollars in assets and employ over 135 people. OKCU offers branch access at over 91 locations across Oklahoma and over 5,000 locations nationwide. We serve over 46,000 people who enjoy benefits such as low or no fees on services, higher rates on deposits, and low rates on home or auto loans. At OKCU, we are happy to guide you through a comprehensive training program to find a career path that works for you. Experience a robust benefits package and have a little fun along the way. ESSENTIAL FUNCTIONS: • Provide outstanding member service and contribute to overall team effort. • Provide outstanding service and contribute to the overall team effort. • Open, review, maintain, and service complex deposit accounts, including IRAs, trust accounts, legacy and small business accounts. • Review account ownership, beneficiary designations, trustee or authorized signer authority, and supporting documentation for completeness and accuracy. • Process IRA contributions, distributions, transfers, rollovers, beneficiary updates, and required account maintenance in accordance with established procedures. • Evaluate trust and small business documentation and coordinate with members and internal partners to obtain required information before account opening or maintenance is completed. • Perform specialized deposit maintenance, including death claims, powers of attorney, account ownership changes, and other complex account requests. • Identify documentation exceptions, operational risk, potential fraud or compliance concerns and escalate issues to the appropriate leader or department. • Maintain accurate records and complete assigned work within established service-level expectations. • Demonstrate enthusiastic support of the corporate mission, core values, and long-term objectives. • Protect the confidentiality and security of member information and transactions. • Follow all applicable laws, regulations, credit union policies, procedures, and internal controls. EDUCATION AND EXPERIENCE: • High school diploma or or equivalent required; associate or bachelor's degree in business, finance, or a related field preferred. • Two or more years of banking, credit union, or financial institution experience required. • Experience reviewing legal or entity documentation and resolving deposit account exceptions preferred. • Bi-lingual in English and Spanish preferred. BENEFITS FOR ELIGIBLE EMPLOYEES: • Employee medical coverage 80% paid by OKCU • Employee dental, vision and life insurance paid by OKCU • 401(k) contribution match of up to 3%, plus additional profit-sharing match of 3% • Volunteer opportunities to serve the community • Gym membership reimbursement • Comprehensive training opportunities Oklahoma's Credit Union is an EEO/AAP employer.