WHY WORK FOR VALENTINO A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. WHAT WE BELIEVE IN Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. WHO ARE WE LOOKING FOR Temporary-to-Permanent Opportunity The Client & Operations Advisor supports both sales and store operations, delivering an exceptional client experience while ensuring efficient day-to-day store execution. Responsibilities include client development, sales support, inventory management, and operational compliance. This role offers the opportunity to transition from a temporary position to a permanent role based on performance and business needs. Pay Range: $20-$25 per hour, plus commission. KEY RESPONSIBILITIES: Client Engagement & Sales • Deliver the Valentino Couture Service across all phases of the client journey. • Build and maintain strong client relationships through proactive engagement and clienteling. • Support store KPIs including conversion rate, cross-selling, AVT, and upselling. • Participate in OTO appointments and private client experiences. • Handle all sales and after-sales activities including returns, repairs, and complaints. • Escalate client issues to Store Management as needed. Inventory & Stockroom Management • Execute cycle counts and annual inventory audits on schedule with set by Corp office • Maintain a clean, organized, and secure stockroom. • Ensure accurate pricing, tagging, and ticketing of merchandise. • Monitor and replenish floor stock to maximize sales. • Partner with Store Manager to optimize stockroom layout and product rotation. • Train team members on inventory guidelines and procedures. Operations & Logistics • Follow all company operations procedures including consignments, transfers, messenger deliveries, and omnichannel fulfillment. • Prepare and manage shipments to clients, other stores, and warehouses. • Assist with receiving, shipping, and stock transfers. • Support front-of-house presentation and maintenance during peak hours. After Sales & Repairs • Manage full-cycle after-sales service including SAP updates, client communication, and vendor coordination. • Execute in-house repairs and monogram requests where applicable. • Partner with corporate after-sales department and third-party vendors. • Ensure high-level service and timely resolution of client issues. Visual Merchandising • Support visual standards and display maintenance in collaboration with In-Store Visual team. • Assist with floor directives and product presentation. Requirements: • Minimum 3 years of experience in luxury retail, with a background in both client service and operations. • Proven track record in sales and customer relationship management. • Strong organizational, time management, and follow-up skills. • Experience with retail systems including POS and SAP. • Excellent communication skills, verbal and written. • Team-oriented with a proactive and adaptable mindset. • Experience in escalated customer service situations in retail. • Prior Sales, After Sales and Stock Associate experience in luxury retail. • Strong customer service, communication, and presentation skills. • Experience in retail systems and operations. • Ability to work flexible retail schedule. HOW WE ARE The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.